Primary Care Provision offers a range of services designed to enhance performance through growth and innovation. As a result, of our consultancy work, your organisation will actualise its full potential. Practice manager will manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations.
The full recruitment stages will be followed and a full induction can also be provided.
Manage the activities of all clerical, secretarial and administration / support staff, ensuring an effective service is provided
Ensuring all Health and Safety statutory obligations and legislation are adhered to, ensuring compliance with same, including risk assessment, accident reporting and investigation, Will also undertake disability assessments and Health and Safety assessments and reviews, including the recommendation and implementation of improvements
To maintain records of staff training and immunisations including those required by the General Practice contract. Also ensuring all staff HR files are up to date and in line with current legislation.
Be responsible for an effective appraisal/personal development system and any resulting training or disciplinary procedures
To determine and maintain an efficient and cost-effective level of staffing and hours of work required for the running of the Practice, including arranging duty and holiday rotations and liaise with staff to provide satisfactory cover for same
To act as the Practice complaints officer in line with DHSS&PS regulations, including: taking complaints and replying to complainants, recording complaints, investigation of complaints and recording the outcome, advising complainants, recommending remedial actions and implementing recommendations and staff training, filing applicable complaints with the Belfast Health and Social Care Trust, periodically reviewing Practice systems and improving procedures in line with statutory requirements and general efficiency
Perform Payroll duties and make appropriate returns to Inland Revenue and Health Services Superannuation Scheme
Communicate agreed Practice Policy to staff and introduce systems to support such policies
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Our Practice Managers are committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Our Practice Managers are committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Practice Manager’s preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
Info@primarycareprovision.com
0800 233 5573
